Terms and Conditions

1. Who we are

Canzora is a personalized song service offered by Abracadabrax Studio, located at Str. Lanului 11, 900007 Constanța, Romania ("we" or "us"). By purchasing a song on Canzora you agree to these terms. If you do not agree, please do not place an order.

To contact us: support@abracadabrax.app.

2. What you are buying

You are buying a custom song, written and produced from the answers you give us in the order form: the person it is dedicated to, the occasion, the memories, the message, the musical style, the voice and the number of verses. Every order includes the lyrics written for you, two complete versions of the song in MP3 format, a private page where you can listen to, download and share them, and the revisions described in section 5.

Songs are created by our studio with the help of artificial intelligence technologies for lyric writing, composition and vocal performance. The voices are synthetic: no human artist records your song.

Because this is a creative work, the result may differ from your expectations in style, interpretation or details. That is why we offer the revisions and the guarantee described in the Refund Policy.

3. Order and payment

The price is shown in US dollars (USD) before payment, including any options you select (duet, extra verses, fast delivery). Payment is processed by Stripe; we do not store your card details. The charge appears on your statement as ABRACADABRAX* CANZORA.

The contract is concluded when your payment is successfully completed. You will receive a confirmation email at the address you entered in the form: please check that it is correct, because that is where we will send your song.

We reserve the right to refuse or cancel an order, with a full refund, if the requested content violates section 6 or if we are unable to produce it.

4. Delivery times

Standard delivery takes place within 48 hours of payment; the express (24 hours) and urgent (12 hours) options shorten this period. Times run from confirmed payment and are calculated in Central European Time.

Delivery is by email, with the link to your private page. If a technical problem prevents us from meeting the deadline, we will let you know and, if you paid for fast delivery, refund the surcharge.

5. Revisions

From your private page you can request changes to the lyrics, the voice or the style at no additional cost. Each revision produces new lyrics and two new versions of the song, which remain available alongside the previous ones.

Revisions apply to the same order and the same recipient: a request that completely changes the person, the occasion or the story is a new order. We reserve the right to handle manually, within a reasonable time, any requests that the automated system cannot fulfill.

6. Your content

You agree to provide only information you have the right to share. Do not submit lyrics of existing songs, trademarks, content that is defamatory, offensive, discriminatory, sexually explicit or that refers to minors inappropriately, or personal data of people who have not given their consent.

You are responsible for the story and the message you entrust to us; we are responsible for the production. We may refuse content that violates the law or these rules.

7. Rights to the song

Upon payment you receive a personal, perpetual, non-exclusive license to listen to, download, gift and share the song for private purposes, including on social networks and at private events (parties, weddings, ceremonies).

You may not resell the song, distribute it on paid music streaming platforms, or use it in advertising or commercial contexts without our written consent. Our studio retains the rights to its tools, models and production methods. We will not use your story or your song for promotional purposes without your consent.

8. Guarantee and refunds

We offer the money-back guarantee described in the Refund Policy, which forms part of these terms. In short: we first ask you to use the revisions; if the song is still not right, we refund it in full, as long as you contact us within 14 days of delivery.

9. Right of withdrawal

The song is digital content made to order according to your instructions. Under Directive 2011/83/EU, Article 16, points (c) and (m), the 14-day right of withdrawal does not apply to goods made to the consumer's specifications or to digital content whose performance has begun with your express consent. By confirming your order you consent to production starting immediately and acknowledge that the statutory right of withdrawal is lost.

This clause does not limit the voluntary guarantee in section 8 or any rights that the law of your country grants you and that cannot be waived.

10. Limitation of liability

We provide the service with due professional care, but we do not guarantee that the song will meet every subjective expectation. To the extent permitted by law, our total liability for an order is limited to the price paid for that order. Nothing in these terms excludes liability for willful misconduct or gross negligence, or in cases where the law does not allow it.

11. Third-party services

To produce and deliver the song we use third-party providers (payments, text and audio generation, hosting, email). The list is in the Privacy Policy. We are not responsible for temporary outages caused by these providers, but we will do everything we can to deliver within the stated times regardless.

12. Governing law and jurisdiction

These terms are governed by the laws of Romania. Disputes are subject to the jurisdiction of the Courts of Constanța, Romania, without prejudice to the consumer forum provided by the law of the country where you reside.

13. Changes

We may update these terms. The version that applies to your order is the one published at the time of payment.

14. Contact

Abracadabrax Studio, Str. Lanului 11, 900007 Constanța, Romania. Support: support@abracadabrax.app. Legal matters: legal@abracadabrax.app.